13.5.10

The Work Day from Hell

(Note: I’ve decided to use fake names for my coworkers because I am not sure how they feel about me talking about them on the internet. Not that it will really help, but at least I can feel like I am providing some kind of anonymity.)
Today I ran the store for the first time. For eleven and a half hours. From opening, at 9:30, (after getting out at 12:40 AM on my close last night,) to a scheduled 8:00, which turned out to be 9:00 when I finally got out. I had Will there helping me out, but it was still largely my problem to deal with things that came up. It was a Thursday night, so needless to say, it was stupid busy. People like pizza on Thursdays. Something about it being pay day or something. Not only was it ridiculously busy, my first shift as manager, and my seventh shift ever, but I was saddled with the two worst drivers in the store.

The whole day was a bit of a fiasco, but the worst didn’t really start until the dinner rush. My drivers were alternating on boxing pizzas, which is always a bit dicey, because while one of them seems to be able to read the labels, the other just takes the first box and the first pizza and puts them together, regardless of what the label says. Needless to say, disaster ensued. At LEAST two pizzas were switched around and delivered to the wrong places. I only heard from two customers, at any rate. Who knows how many suffered in silence. I shouldn’t let the drivers box, but if they don’t do it we’ll be even slower. One set of people called back and were really good natured about it. We were swamped with deliveries, so they said that they would come out and pick it up, and all was well with that order. Another wronged delivery recipient called, and were much less friendly about the whole ordeal. (You can’t win ‘em all I guess.) At this point I had a lobby full of people, I was the only one on the phones and front counter, Will was buried in pizza orders, and my drivers were both out on unnecessarily long delivery runs. I am pretty sure I sounded like an absolute idiot on the phone with these people, as I had like ten people trying to talk to me at once and I was trying to get advice from Will on what to do for these people. In the end they opted to come pick up their order too, because god knows when my drivers were going to get back in. So they brought back their pizza and talked to Will about the order. I was too busy freaking out and being frazzled to talk to them, and Will seemed to have it under control. He took the old pizza, (though why that was necessary I am not sure,) gave them the fresh one, and all appeared to be well. After another little while of running around like an idiot because I didn’t know how to deal with it being as busy as it was, Will and I noticed that the pizza we had taken back had vanished. One driver had gone home and the other had no idea what happened to it. I just pray that it didn’t get brought out to a customer, but I am seriously worried that it might be the case. I suspect that I will hear about it later, and who knows what will happen, in that case. I know I would fire me, if I were the boss and that is what has happened.
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